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Frequently Asked Questions
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To review our library of Frequently Asked Questions, please select one of the 6 categories listed below.
Each category will display a set of questions pertaining to that category only.
You can also use the magnifying icon (top right-hand corner) to search for a specific question.
The log in panel at the top right hand corner of this website.
You can also access the application using the following URL: https://nic-advisor.com/login (https://nic-advisor.com/login)
Your Distributor has paid for your access to the base program but there are additional premium features that you can subscribe for separately.
To learn more about what is included in the base subscription and what additional premium features are available visit the Agent Programs & Pricing (https://www.agentinforceinnovation.com/programs-pricing )page.
On your computer, open your browser.
For Chrome:
1. Go to www.nic-distributor.com/login
2. To the right of the address bar, click Star .
For Safari:
1. Go to www.nic-distributor.com/login
2. Go to the Bookmark menu and click Add Bookmark.
3. Choose where to add the bookmark, and rename it if you like.
4. Click Add.
For Edge:
1. Go to www.nic-distributor.com/login
2. Select the Add this page to favorites button in the address bar.
3. Rename the favorite (if you want to) and/or choose a different folder to save it in,
4. Select Done.
For Firefox:
1. Go to www.nic-distributor.com/login
2. Click on the menu button. , and then click Save Page As . ...
3. In the dialog window, type in a name for the page you want to save and choose a location. ...
4. Click Save.
NOTE: When you are saving the links the name will automatically appear as 'Insured Connect'. You can rename the link by changing the name to NIC or save it as is.
To reset you password:
1. Log into the NIC Agent app
2. Select your profile picture or logo located in the top right hand corner of your screen. This will redirect you to your setting page.
3. Scroll down to the section titled Security and Login, where you will see a heading titled 'Password'.
4. Select edit
5. Enter your current password and click on Unlock.
6. On the next page you will be prompted to enter your existing password, followed by a new password.
Please note that the new password must be a minimum of 12 characters.
7. Click on Save button
Your username is your email address and therefore cannot be changed by you, it requires authorization from your Relationship Manager. This is done for security purposes. If your email has changed and your username needs to be changed, please contact your Distributor Relationship Manager.
Please contact your Distributor Relationship Manager for more information. Your Relationship Manager will work with NIC to get the issues resolved.
Please contact your Distributor Relationship Manager for more information.
To change the mobile number you have for authentication within NIC first,
1. Click your profile picture or logo located in the top right hand corner of your screen. This will redirect you to your settings page.
2. Scroll down to the Security and Login section and then Change Authentication Number subsection.
3. Under Change Authentication Number, click on the Edit button.
This will prompt you to enter your current password.
4. Click the Unlock button.
5. On the next page, you will see a half encrypted view of your current phone number being used, followed by a spot below to enter a new phone number.
6. Enter your new phone number in the box
7. Click the Update button
To upload your firm's logo log into the NIC Agent app:
1. Click on your profile picture or logo located in the top right corner of your screen. A drop down menu will appear, click on the Settings link and this will redirect you to your General Settings page.
2. Scroll down to the section titled Logo and click on the Browse button.
3. From the pop-up window select the 'file' from your explorer or finder that contains the image that you want to use (i.e. your logo) .
The logo must be a JPG, JPEG or PNG file smaller than 10MB and at least 50px by 50px
4. Click on the Upload button
5. Adjust your logo to fit inside the frame and then click on Done
To upload your photo into the NIC Agent app:
1. Click on your profile picture or logo located in the top right corner of your screen. A drop down menu will appear, click on the Settings link and this will redirect you to your General Settings page.
2. Scroll down to the section titled Profile and click on the Browse button.
3. From the pop-up window select the 'file' from your explorer or finder that contains the image that you want to use (i.e. your photo) .
The photo must be a JPG, JPEG or PNG file smaller than 10MB and at least 50px by 50px
4. Click on the Upload button
5. Adjust your logo to fit inside the frame and then click on Done
To update your address, please contact your Distributor Relationship Manager.
To update your contact information, please contact your Distributor Relationship Manager.
Your Distributor and any Carriers that you do business with can see your profile. Your Distributor will see all in force policies that you wrote through them. Each Carrier will see the policies that you wrote with them. A Distributor cannot see policies that you wrote with another Distributor. A Carrier cannot see policies that you have with other Carriers.
For a complete list of features visit Agent Programs & Pricing (https://www.agentinforceinnovation.com/programs-pricing)page.
Your Distributor has paid for your access to the base program but there are additional premium features that you can subscribe for separately. To learn more about what is included in the base subscription and what additional premium features are available visit the Agent Programs & Pricing (https://www.agentinforceinnovation.com/programs-pricing)page.
Your free subscription includes access to your in force life insurance data for all of your Distributor partners (BGAs, IMOs and other) who are currently subscribed to the NIC Platform.
You can subscribe for the additional premium features through the application.
1. Click your profile picture or logo located in the top right corner of your screen. A drop down menu will appear.
2. Click on the Subscriptions link and this will redirect you to a Subscriptions Page.
This page describes your current active subscriptions as well as Additional Products to Purchase
To subscribe for the Annuity Data Program:
The Annuity Data Program provides you with access to your in force annuity contracts for; i) all Annuity Carriers on NIC, and ii) all contracts written through any of your upline BGAs, IMOs and other Distributors that are also on NIC. To see your data both the Carrier and your upline distributor must be on NIC.
To learn more about the annuity data program visit the Program & Pricing (https://www.agentinforceinnovation.com/programs-pricing)page.
Note: you will not see in force annuity data if the Carrier is not on NIC or if your upline BGA or IMO is not on NIC.
For a list of Annuity Carriers visit the Business Development Center p(https://www.agentinforceinnovation.com/biz-development)age.
The best way to determine if your upline BGA or IMO is on NIC contact your BGA or IMO account representative. If they are not on NIC you can refer them to us and we will do our best to get them set up.
To refer your Distributor partner to us please visit the Agent Innovation Home (https://www.agentinforceinnovation.com/)page - Working together sub-section.
To subscribe for Policy Watch:
Policy Watch enables you to monitor your in force book for policy changes.
To learn more about policy Watch visit the Programs & Pricing (https://www.agentinforceinnovation.com/programs-pricing)page.
To subscribe for Data Extracts:
The Data Extract Program enables you to download you in force policies into a .csv and excel format.
To learn more about the Data Extract Program visit the Programs & Pricing (https://www.agentinforceinnovation.com/programs-pricing)page.
The Annuity Data Program costs $6.25 per month, the minimum subscription is for 12 months. This includes an unlimited number of annuity contracts and access for an unlimited number of your support staff.
To subscribe for the annuity data program:
1. Click your profile picture or logo located in the top right corner of your screen. A drop down menu will appear.
2. Click on the Subscriptions link and this will redirect you to a Subscriptions Page.
3. In the Annuity Data Program section, click on the Subscribe Now button. A pop up window with additional details will appear.
4. Click on the Confirm button and this will launch you into our payments platform.
5. You have couple of options to pay:
1. pay with LINK: if you have account with LINK you will automatically receive a 6 digit code to your cell phone that's associated with the account. You will automatically be validated and subscribed.
2. pay with Card: if you don't have LINK account, you can still purchase the program by clicking on 'Pay without link' button located at the bottom. Enter your card information and click on Subscribe.
6. You will receive a subscription confirmation email and the program you have subscribed for will automatically be turned on for you.
The Data Extract Program costs $4.17 per month, the minimum subscription is for 12 months. This includes access for an unlimited number of your support staff.
To subscribe for the data extract program:
1. Click your profile picture or logo located in the top right corner of your screen. A drop down menu will appear.
2. Click on the Subscriptions link and this will redirect you to a Subscriptions Page.
3. In the Data Extract Program section, click on the Subscribe Now button. A pop up window with additional details will appear.
4. Click on the Confirm button and this will launch you into our payments platform.
5. You have couple of options to pay:
1. pay with LINK: if you have account with LINK you will automatically receive a 6 digit code to your cell phone that's associated with the account. You will automatically be validated and subscribed.
2. pay with Card: if you don't have LINK account, you can still purchase the program by clicking on 'Pay without link' button located at the bottom. Enter your card information and click on Subscribe.
6. You will receive a subscription confirmation email and the program you have subscribed for will automatically be turned on for you.
Policy Watch costs $4.17 per month, the minimum subscription is for 12 months. This includes access for an unlimited number of your support staff.
To subscribe for the Policy Watch program:
1. Click your profile picture or logo located in the top right corner of your screen. A drop down menu will appear.
2. Click on the Subscriptions link and this will redirect you to a Subscriptions Page.
3. In the Policy Watch Program section, click on the Subscribe Now button. A pop up window with additional details will appear.
4. Click on the Confirm button and this will launch you into our payments platform.
5. You have couple of options to pay:
1. pay with LINK: if you have account with LINK you will automatically receive a 6 digit code to your cell phone that's associated with the account. You will automatically be validated and subscribed.
2. pay with Card: if you don't have LINK account, you can still purchase the program by clicking on 'Pay without link' button located at the bottom. Enter your card information and click on Subscribe.
6. You will receive a subscription confirmation email and the program you have subscribed for will automatically be turned on for you.
After the 12 months you will receive an email from Insured Connect (Stripe) with a renewal invoice. On the invoice you will find 'Pay online' link that you click. Once you click on the link, you will be taken to online payment page where you will be asked to enter your credit card information and subscribe. Once the payment is complete you will receive another email with your receipt and confirmation to your renewal.
If you wish to cancel your subscription to any of the additional programs that you have purchased:
1. Log into the NIC Advisor application
2. On the top right-hand corner click on the circle with your image or your initials
3. From the drop-down menu, click on Subscriptions
4. On the Subscriptions page, find the program you wish to cancel and click on Cancel Subscription button
5. Confirm your cancelation
You will receive a confirmation email confirming your cancelation.
To find out more on how to utilize NIC Agent App to the fullest, please visit the Getting Started (https://www.agentinforceinnovation.com/getting-started)page.
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